Overview
Location UK
AAB is a tech-enabled business critical services group providing audit and accounting, tax, payroll and HR, outsourcing and advisory solutions globally. We help our clients manage the critical elements of their business – its people and its finances – by providing resources and technology that ensure things run smoothly no matter what hurdles they encounter.
We currently have an opening for an Onboarding & Data Governance Assistant to join our Operational Support Services team.
The Role
Onboarding & Data Governance Assistant – UK
Role Overview
The Onboarding & Data Governance Team plays a crucial groupwide role within AAB's Operational Support Services team, ensuring a seamless integration of new clients into AAB's ecosystem and supporting regulatory compliance. This position requires meticulous attention to detail and a proactive approach to managing the onboarding process, from initial AML and KYC checks to monitoring ongoing due diligence and handling compliance aspects of client exits, all within our CRM system. Technical support and ongoing training will be provided by the Onboarding & Data Governance Lead and the Business Protection Team in relation to client acceptance, AML and KYC checks and other relevant client compliance requirements.
* Process Management: Oversee the end-to-end client onboarding process, ensuring adherence to established workflows.
* Information Accuracy: Ensure all client information is accurately recorded and maintained within the CRM system.
AML and KYC Compliance
* New Clients: Conduct AML and KYC checks in line with regulatory policies, including adverse media searches, identification and verification checks using tools like SmartSearch, and AML risk assessments.
* Ongoing Monitoring: Monitor changes in client ownership or control and update AML/KYC checks accordingly. Support client delivery teams in conducting ongoing due diligence.
Professional Enquiry Requests
* Prepare and issue professional enquiry requests aligned with the services provided, ensuring timely follow-ups and responses.
Engagement Letters and Extra Service Orders
* Draft and issue engagement letters and extra service orders, including necessary appendices. Manage the signing process via the CRM and ensure documents are saved in the client’s folder within the Document Management System.
CRM Management
* Maintain up-to-date and accurate client data within the AAB CRM system, ensuring readiness for integration with systems like Practice Engine.
Client Disengagement
* Manage the client disengagement process, including issuing responses to professional enquiries, sending disengagement letters, and closing client accounts.
Ad Hoc Tasks
* Assist in various tasks and projects as required, demonstrating flexibility and adaptability.
Best Practices for Effective Onboarding
* Regulatory Compliance: Stay updated with AML and KYC regulations to ensure onboarding processes meet current standards.
* Efficient Use of Technology: Leverage tools like SmartSearch and document management systems to streamline processes.
* Clear Communication: Maintain open lines of communication with clients and internal teams to facilitate a smooth onboarding experience.
* Continuous Improvement: Identify onboarding workflows to enhance efficiency and client satisfaction.
* Data Integrity: Ensure client information is accurately captured and securely stored across systems.
Key Skills and Attributes
* Solid understanding of AML and KYC regulations and the ability to apply them in a practical context.
* Familiarity with systems and platforms typical in a professional services environment including CRM, document management and agreement management platforms.
* Willingness and aptitude to develop skills and knowledge.
* Strong organisational skills with keen attention to detail and the ability to manage multiple tasks.
* Excellent written and verbal communication skills with the ability to engage with clients, potential clients, suppliers and team members at all levels.
* Strong time management and the ability to work independently and take ownership of tasks.
Role Requirements
* Experience in client onboarding or a related field, preferably within a professional services environment.
* A proactive approach to problem-solving and the ability to work independently as well as part of a team.
* An understanding of a professional services organisation is advantageous.
Work Environment
* A collaborative office setting focused on high standards of stakeholder/client service and compliance.
As a successful and evolving company, we’re always open to ideas and suggestions to enhance efficiencies.
AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disclaimer
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model; where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Salary Competitive
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Professional Services
AAB is committed to providing equal opportunities and an inclusive environment for all employees.
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