Customer Complaints Advisor Loughborough £26,000 - £28,000 DOE A new opportunity as a Customer Service Complaints Advisor has become available with our client's business. In this role, you will play a crucial role in handling and resolving customer complaints efficiently and effectively. You will serve as the primary point of contact for customers who have encountered issues or concerns, ensuring that each complaint is addressed with care and resolved to the customer's satisfaction. Description of the role: Receive and manage customer complaints through various communication channels, including phone, email, and social media. Investigate complaints thoroughly to understand the root cause and determine appropriate solutions. Provide empathetic and professional assistance to customers, actively listening to their concerns and demonstrating genuine concern for their satisfaction. Collaborate with internal teams, such as product development, sales, and operations, to address underlying issues contributing to customer complaints. Document complaint resolutions accurately and efficiently in the company's CRM system. Monitor complaint trends and provide feedback to management for continuous improvement of products/services and customer satisfaction.About you: Previous experience in a customer service role, with a focus on handling complaints and resolving issues. Exceptional communication skills, both verbal...