An exceptional opportunity has arisen for an accomplished Private Medical Receptionist to join an esteemed and professional Front of House team at a leading independent private eye clinic on Harley Street, ideally located moments from Oxford Circus station. This is a highly varied and integral role that extends well beyond a traditional reception position, suited to someone who thrives in a refined, fast-paced private medical environment.
We are seeking an experienced individual with a background in private healthcare, ideally gained within a high-performing private clinic or hospital. Experience within five-star hospitality, luxury concierge services, private PA roles, or similarly detail-driven, client-facing positions will be considered a strong advantage.
The clinic prides itself on delivering a discreet, patient-centric service in an environment that is warm, welcoming, and uncompromising in its standards of care. Specialising in complex, blindness-related conditions, the clinic is also experiencing significant growth within its medical trials division.
The Private Medical Receptionist role:
Serve as a key member of the Front of House Administration team and the first point of contact for consultants and patients, delivering a seamless, professional, and highly personalised experience
Coordinate emergency surgical procedures at very short notice, managing multiple diaries and liaising closely with surgeons, ophthalmic technicians, nurses, and anaesthetists
Provide exemplary service across all patient interactions, including face-to-face, telephone, and email communication
Manage up to three consultant clinic diaries, process payments with discretion, and support patient treatment enquiries
Oversee administrative and operational tasks, including ordering supplies, stock control, and coordination of maintenance services
Uphold the highest standards of presentation, confidentiality, and service excellence in line with the clinic’s reputation
Liaise with clinical trial coordinators to support the growing research arm of the practice
Private Medical Receptionist details:
Hours: Monday to Friday, 9:00am-6:00pm (with flexibility required to support urgent clinical needs)
Salary: Up to £38,000 per annum, dependent on experience
Holidays: 23 days annual leave