JOB TITLE: Senior Product Support Technician
Reporting to: Product Engineer and Quality Manager
Responsible for:
Providing a variety of design and drafting activities in a
timely and proactive manner support all aspects of the business in relation to the set up and distribution of product data. Including preparing, updating installation drawings for new products, and back catalogues requirements.
Objective:
To
provide an outstanding service level to both internal and external customers at an optimum sustainable level, in the right way first time.
Job Challenge:
To ensure all relevant documentation is in a central location to enable ease of use for all personnel. All available data is current.
Main Tasks:
To ensure all CAD programs and drawings are current and are readily available to relevant areas of the business. Create and maintain the company dealer bible which enables the end user to have full product information. Create, produce, and maintain technical information.
· Prepare dimensional drawings, installation drawings and more complex drawings as required to support the roll out of the businesses 'dealer bible' content.
· Revise and update existing drawings reflecting design changes.
· Plan, produce, develop and / or maintain 3D CAD models for concept, new and existing products in conjunction with the Head of Design and Engineering Team.
· Creation of technical drawings and first fix installation details
· Deliver all technical documents required to support new product launches.
· Create and collate relevant product content to assist with any requirements to support the architect / contract sector such as BIM (Building Information Modelling).
· Review new projects and customer projects requirements alongside the engineering and marketing team.
· Serve as an information source on planning and designing of new products especially for the contract sector.
· Make data available for all relevant business departments. Establish filing guidelines for technical information and data to provide one single source location.
· Manage and update all CAD packages / Pricing software suppliers and ensure the catalogues are live and up to date.
· Assist the business with new product set up.
· Provide business support to produce CAD plans and visuals on new products / customer projects and showroom requirements as and when.
· Liaise with Marketing to ensure all relevant product information is uploaded to the company website.
Competitive Remuneration Package
Competitive Salary
33 Days Holiday Plus Birthday Day plus Service Days
Cashback Health Scheme
Life Assurance (3 x Salary)
Pension
Onsite Free Parking
Preferential Staff Discount
Bike to Work Scheme
All interested applicants please apply to Adrienne Jones HR Manager