Overview
FM Helpdesk Coordinator - 4m FTC at Stonegate Group. This role provides administrative support to the Property Department and field-based teams, managing repair and maintenance systems, administering contractor quotations, and ensuring works are completed in a timely manner. The role also supports business continuity, identifies opportunities for better ways of working and shares best practice amongst the wider Property Support Team. A flexible approach to the working week, including occasional weekends, is required.
Responsibilities
* Provide exceptional customer service support to our 4,000 pubs and our field colleagues.
* Inbound and outbound phone calls to pubs, contractors and other colleagues daily.
* Develop relationships with key stakeholders and manage customer expectations.
* Taking ownership of complex queries and issues and seeing them through until resolution.
* Communicate promptly and effectively with people at all levels within the business.
* Be resilient and robust in your approach to get the right outcome for each pub and the business.
* Able to prioritise and balance a frequently changing workload.
* Comfortable managing and resolving conflict.
* Strive for perfection and accuracy in everything that you do.
Qualifications
* Commercial awareness - understand the need to work with pace and accuracy.
* Effective time management and organisational skills.
* Clear written & verbal communication skills with good attention to detail.
* Proactive team worker able to work with autonomy.
* Strong interpersonal skills.
* Service orientated; takes ownership with strong focus on call management and query resolution.
* Positive, can do approach; adapts to changing priorities.
* Demonstrates strategic thinking.
* Confident to manage conflict.
About Us
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What’s in it for you?
* 25 days annual leave
* Annual Leave Purchase Scheme
* Pension
* Vitality Healthcare
* Opt in dental insurance programme
* Annual bonus scheme
* The Stonegate discount card offering discounts across our managed estate
* Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact hrsupport@stonegategroup.co.uk.
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