Full-time, Permanent | £34,000–£36,000 per annum | Waltham Forest Senior IT Technician We are seeking an experienced and proactive Senior IT Technician to join our IT team. This is a key role in supporting, maintaining, and developing our IT infrastructure while ensuring outstanding service delivery across the organisation. Key Responsibilities Deliver 2nd and 3rd line support across a multi-site organisation Maintain and troubleshoot networks, servers, hardware, and software systems Manage Active Directory, Microsoft 365, and cloud environments (Azure, AWS) Lead IT projects including upgrades, migrations, and system rollouts Ensure cybersecurity best practices and data protection compliance Monitor system performance and maintain documentation Provide guidance and mentoring to junior technicians Person Specification Extensive experience in a senior IT support role Strong knowledge of Windows and Mac operating systems Proficient in networking, firewalls, virtualisation (VMware/Hyper-V), and cloud services Industry certifications (CompTIA, Cisco, Microsoft) are desirable Excellent troubleshooting, communication, and organisational skills What We Offer A collaborative, forward-thinking working environment Involvement in meaningful IT development projects Ongoing professional training and certification support Competitive salary and benefits To apply, please send your CV and a short covering letter to