Why are we recruiting? We are passionate about the technologies we use and build at PayPoint. To keep up to date with the latest in the technology space we need people who are passionate about a vast range of operating systems, devices, applications and software. Over the last two years we have been building out and transitioning our 24/7 IT Operations team into a center that is on the front foot of detection, security and incident management. To continue this transition further we are building a new team that runs parallel to the operations team that will really drive our monitoring capability forwards as the function of the team improves and grows across the PayPoint group What will you be doing? You will be a key part of a team that will focus on our monitoring capability across the PayPoint group. This will involve taking a step back and analyzing our current capability and identifying and completing any opportunities or gaps that may exist. This will include working across multiple toolsets and having an input in the toolsets that will be chosen in the future. The roadmap will also need to include the integration of monitoring toolsets into our Service Management tool, ServiceNow, and ensuring they are presented to the operators in the bridge with the correct priority. You will also be responsible for working with delivery teams to ensure that new services can be monitored sufficiently. What would we like from you? Positive 'Can Do' mentality, to have someone with a mind-set of providing solutions rather than blockers Proactiveness Problem Solving ability Working the traditional office working hours Technical expertise and knowledge of working with monitoring tools in the past The ability to communicate to both technical and non-technical colleagues Ability to work cross functionally across multiple different teams. Proactiveness Past experience of working with or within operations teams. What can we do for you? Holiday purchase scheme, with 25 days holiday plus bank holidays as standard. On-site gym at our office, and nationwide corporate rate gym membership Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays Contributory company pension scheme Private medical insurance Life assurance of 3 x annual gross salary, with the option to purchase additional cover You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card