To provide an effective business support service to staff and customers by providing a range of administration tasks which include minute taking, reception duties, dealing with telephone enquiries, organising and coordinating Family Time contact arrangement and completing work requests from a shared inbox.
* To identify and maintain suitable venues for family time sessions, 121s and integrated meetings/events and ensure good communication is in place to provide information to staff/partners/ service users
* To maintain and develop an effective room and Family Time contact, 121 and integrated meeting booking system, ensuring recording and communication arrangements support integrated teams, staff and service users with front-line delivery and report concerns where service cannot be maintained.
* To act as a first point of contact, dealing independently with routine enquiries and requests for information from a range of colleagues, partners, clients and members of the public either verbally (face to face\telephone call) or in writing (electronically) working within the Council’s Customer Care policy and displaying a positive can-do attitude.
* To act as an ambassador for WFT, undertake meet and greet functions, promote appropriate support services in house and across the cluster area, support services users to access information, advice and provide guidance when required to maintain contact with hard to engage service users.
* To ...