Location: 92 Promenade, Cheltenham, GL501NB, United Kingdom.
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience
* Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
* Sales Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
* Omni‑Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and place orders for items not available in store.
Teamwork & Communication
* Team Player: builds productive relationships with peers, asks for support when needed, and makes an effort to help others.
* Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
* Employee Recognition: contributes to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
* Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
Visual & Business Operations
* Business Acumen: understands their contribution to service, selling on every shift to positively impact the store’s business KPI’s.
* Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock, contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
* Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer and staying current on merchandising updates.
Merchandising & Display
* Executes stock‑to‑sales processes and presentation standards.
* Is knowledgeable of trend and supports brand messaging.
* Has an understanding of how the merchant process impacts business and the customer experience.
What You’ll Need
* Previous experience in a retail environment – not a must.
* An awareness of the Anthropologie brand and its appeal to the local market.
* Strong communication skills.
Benefits
* Work Life Balance
o ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
* Wellbeing
o Employee Assistance program to support with mental, physical and financial health.
o Discount off external gym memberships.
o Private Medical Insurance for eligible employees.
* Employee Discounts
o Up to 40% employee discount at all URBN Brands.
* Travel
o Season ticket loan for eligible employees.
o Cycle to work scheme for eligible employees.
* Continued Development
o Structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Seniority level: Not Applicable
Employment type: Temporary
Job function: General Business, Other, and Customer Service
Industries: Retail, Retail Apparel and Fashion, and Consumer Services
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