Job Title: Operational Support Specialist
Contract: ASAP until end of November
Hours: 37 hrs p/w
Location: Remote
Pay rate: £29.24
SRG are working with a global pharmaceutical company who are seeking a Operational Support Specialist to join their team. Looking for immediate starters.
Role overview
This is an exciting opportunity to support our clients Clinical Trial Supply Hub. The CTS Hub is a platform that offers single front door access to medicines for use in third party clinical trials serving EU and APAC customers.
The Operational Support Specialist at CTS Hub serves as a vital link connecting customers, internal teams, and supply teams. By ensuring seamless day-to-day operations, this role contributes to excellent service delivery, efficiency, and the continual improvement of core business processes.
This role is designed for an individual who is looking to develop their operational and commercial skills in an above country role. A self-starter who is passionate about ensuring access to medicines to patients across the global who are participating in a clinical trial.
Key Responsibilities
Customer Liaison: serve as a point of contact for customer queries and requests and opportunities, ensuring timely and professional support.
Process Documentation: Maintain clear documentation for operational processes, SOPs, and workflows.
Supply Chain Coordination: Collaborate with supply chain teams to manage set ups, production and delivery schedules and ensure timely delivery to customers.
Continuous Improvement: Identify process gaps, recommend enhancements, and work with relevant teams to implement best practices. optimising productivity and resource utilisation within CTS Hub.
Operational Issue Resolution: Troubleshoot and escalate operational concerns, ensuring effective resolution.
Stakeholder Communication: Foster open, efficient communication across departments, including PGS, PEBV, sales, and customer service, to support business continuity and customer satisfaction
Qualifications and Skills
Experience: 2+ years in operational support or customer service; pharma, plant or manufacturing experience is a plus.
Technical Skills: Proficiency with office software; experience with SAP or supply chain systems is advantageous.
Interpersonal Skills: Strong networking, communication, and relationship-building abilities. with a customer-focused mindset.
Self starter: able to work on their own initiative
Organisational Skills: Exceptional multitasking, prioritisation, and accuracy in a dynamic setting.
Proactive Attitude: Anticipates potential challenges and takes initiative to address them before they escalate.
Continuous Learner: Seeks ongoing opportunities to enhance skills, stay informed of industry changes, and increase professional value to CTS Hub
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy