Are you a data-savvy problem solver with a passion for systems and process improvement? Do you thrive in a fast-paced environment where your technical expertise makes a real impact? If so, we’d love to hear from you!
We’re looking for a Data Coordinator (Operations Technical Coordinator) to join our dynamic and collaborative Centre Operations team at our Wakefield hub. This is a fantastic opportunity to play a key role in ensuring the smooth delivery of qualifications and results that matter to learners across the country. There's plenty of opportunity to develop your technical skills and perhaps progress to one of our Technical Leads of the future.
As a Data Coordinator, you’ll be at the heart of our operations — ensuring data flows seamlessly between systems and that learner results are delivered accurately and on time.
Bonus perk:
Our Wakefield office is dog-friendly — so don’t be surprised if your spreadsheet review is interrupted by a nudge asking for attention or your next meeting includes a wagging tail or two. We firmly believe in pawsitive vibes at work! While we don’t currently offer hybrid or home working for this role, you will enjoy real desks, actual humans to talk to, and the occasional dog politely asking for a treat. Worth it? We think so.
We shortlist on a rolling basis and may close the advert early — so don’t wait! Submit your application today and take the next step in your career with City & Guilds.
We believe that diversity and inclusion strengthen and enrich us, and that it is everyone’s responsibility at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.
City & Guilds are a Disability confident employer. Please let us know if you require any support or adjustments at your interview, and if successful, any adjustments needed to support you in your role. If this is required, please email: careersatcityandguilds.com
About the role
* Supporting the full qualification lifecycle across a range of operational activities
* Manage data across multiple platforms including our e-assessment tools, grading apps, SAP, and customer portals.
* Work across multiple in-house applications and work with data in MS Excel tools.
* Troubleshoot and resolve complex data and system queries.
* Maintain data integrity and identify issues using middleware tools.
* Collaborate with teams across the business to ensure service excellence.
During peak periods, such as exam and results seasons, colleagues may be asked to provide additional support, including overtime or weekend work. We value flexibility and a collaborative spirit; all team members are encouraged to demonstrate commitment and adapt to business needs. Occasional travel to other office locations may be required.
Our Centre Operations team is based at our Wakefield hub (Location: 2 Paragon Avenue, Wakefield, WF12UF), conveniently located near Junction 41 of the M1, with nearby retail parks and excellent public transport links.
About you
This operational role requires a blend of coordination and project management skills, with a solid technical understanding of systems for data, integration, and data processing. You should be competent in working with data from multiple sources, able to plan, organize, and prioritize your work, and build effective relationships with internal and external stakeholders.
Please ensure you read the full role profile, including working arrangements and expected positive working behaviors.
Our ideal candidate will have:
* Broad understanding of standard applications (Excel, Word, PowerPoint, MS Forms, MS Lists, and possibly Power Automate, Visio, and Jira, but not essential).
* A willingness to learn how to reduce manual workload through integration and automation.
* Knowledge of data protection (GDPR) and confidentiality requirements related to sensitive data.
* Continuous improvement skills, with the ability to identify opportunities and recommend improvements.
* Good communication and problem-solving skills.
* Critical thinking skills focused on producing high-quality outputs.
* A positive, can-do attitude with a drive to succeed.
You should also be comfortable working to deadlines and meeting SLAs and KPIs.
Our story and mission
To learn more about City & Guilds, please visit: About us | City & Guilds
What we offer
We offer the opportunity to work in an innovative, engaging, and market-leading organization with opportunities to develop your skills and explore new ones.
You’ll receive an excellent benefits package, including a competitive salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities, and more.
We welcome discussions on flexible working arrangements, including work patterns, hours, or location.
Next steps and how to apply
If you believe this role is for you, please submit your CV and complete our short application form using the apply button.
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