Role: Administrator (Failsafe Team) – Location: Berkshire – Salary: £24,784.50 – 12 month fixed‑term maternity cover position.
InHealth is a proud supporter of the Diabetic Eye Screening Programmes across NHS England and has been offering fully managed services across the country since 2011. We also develop our own software system to improve efficiency and user experience, ensuring early diagnoses and reducing diabetes‑related complications.
Main duties of the job
What you will do: Join the Failsafe team, working alongside usual care activities (appointing, examination/treatment, discharge). In this role you will ensure that if something goes wrong in a patient’s pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
* Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy.
* Supporting the booking of appointments for patients based on referral type in line with national timelines.
* Ensuring patients on discharge are referred back into the programme within the correct pathway and their GP has been informed.
* Liaising with maternity units within the hospital to ensure pregnant diabetic patients are referred to the Diabetic Eye Screening Programme.
* Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
* Reviewing and responding to individual queries and data capture.
Qualifications
We are looking for someone who is:
* Educated to GCSE or equivalent qualifications, and/or training/experience in patient care.
* Experienced in dealing with customers and/or patients, and able to handle queries effectively and sensitively.
* Comfortable with audits and reporting.
* A good listener with excellent verbal and written communication skills.
* Aware of the importance of patient confidentiality and data protection.
* Capable of maintaining and ensuring observation of robust internal quality assurance measures to meet national standards.
* Flexible in weekly working patterns and locations as required.
* A team player who is supportive, reliable, and trustworthy.
* Approachable, dedicated, and hardworking.
* A people person who enjoys working alongside and helping others.
* Calm and focused in challenging situations.
* Organised, able to prioritise workload, and have a keen eye for detail.
* Able to work well within set procedures.
You should apply if you have experience:
* Previous experience in an administrative role.
* A passion for healthcare.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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