Do you have outstanding customer service skills? Are you excellent at listening to people and problem solving? Are you passionate about helping people? If this describes you, we would welcome your application for the post of Patient Advice and Liaison (PALS) Administrator. We would like to hear from positive people who are flexible, helpful and enjoy being part of a team. You need to be able to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative. The PALS Administrators work alongside our Complaints team to maintain a positive and effective service and to capture and improve the experience of our service users and their families. This friendly team work together ensuring that the service user receives the appropriate support. As part of the role you will be responsible for accurately recording and resolving informal concerns and enquires received by the Trust (via email, telephone or face to face) or signposting service users and their families to the correct agencies. LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation. Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask. We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services. LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time. Please see attached the job description and person specification for more information about this role. This advert closes on Wednesday 4 Mar 2026