Job Description
Learning Management System (LMS) Administrator
6 month Fixed Term Contract
Salary range: £25,000 - £28,000
Hybrid working – 2 days onsite in Burton-on-Trent and 3 days remote
Starting: as soon as possible
Company
Instinct are currently working with a highly reputable organisation within the sporting industry and are currently undergoing a new LMS transformation and moving to a new platform.
Responsibilities
The role will include:
1. Acting as the administrator of the Learning Management System.
2. Provide second-line support on LMS issues, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
3. Provide second-line support on the Apply platform, escalating these as necessary with internal stakeholders and external vendors, ensuring they are logged and resolved.
4. Liaise with the Education support team and support users with queries.
5. Work with the Education support team to spot, track and monitor trends with support tickets across our tiered escalation framework and to source solutions.
6. Generate regular and ad-hoc reports to support decision-making and monitor key metrics.
7. Identify and reso...