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Hours per week:37hours
Refugee Resettlement and Migration Service - Supporting New Beginnings
We are seeking a dedicated and experienced Refugee Resettlement & Migration Officer to lead and support our team of Casework Support Officers.
Main duties of the job
As a Senior Refugee Resettlement & Migration Officer, you will ensure the alignment of team efforts with departmental goals, set by the Department of Levelling Up, Housing and Communities, and the Home Office, while providing high-quality support to refugees.
Your key responsibilities will be to supervise and manage a team of six caseworkers, ensuring accurate performance reports. You will resolve complex issues, support resettlement efforts and improve understanding of refugee needs.
The ideal candidate will have proven experience in line management, including conflict resolution, handling difficult conversations, and team development. A degree or equivalent knowledge and experience, along with an understanding of government and social care legislation, is required. Familiarity with public and VCSE services, the ability to compile, analyse, and report data, strong relationship-building skills with stakeholders, and excellent customer service abilities are essential.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos.Thatswhy we focus on getting the things that matter to our people right.
Job responsibilities
The Resettlement and Migration Team Leader will directly manage a team of Casework Support Officers(CWSO) delivering front line support to displaced persons and refugees resettled in Wiltshire.Working closely with other Resettlement and Migration Team Leaders to create a joined up and consistentsignposting service, ensuring the council fulfils the requirements as specified by the Home Office and theMinistry of Housing, Communities and Local Government (MHCLG).Resettlement and Migration Team Leaders will oversee the holistic assessment of service users and ensureappropriate referrals to internal and external agencies, ensuring compliance with GDPR.Resettlement and Migration Team Leaders will collaborate closely with Refugee Resettlement and MigrationService Team Managers to ensure a cohesive and consistent approach in delivering a robust service,focusing on the successful support and integration of displaced individuals and through providing advice andinformation to support effective decision making.Resettlement and Migration Team Leaders will collaborate with Service Development Officers to relay therequirements of service users as documented by the casework team, fostering a feedback loop of continuousimprovement.Specific duties and responsibilities include:
Providing day to day leadership and line management of caseworkers, ensuring their workloads aremanaged effectively and efficiently, and resources are allocated according to demand, developing theirprofessional skills and performance and helping them meet their agreed objectives. Utilising Oracle andfollowing HR policies and processes in all aspects of line management, ranging from recruitment,induction, development and performance management.
Supervising the work of caseworkers to ensure it is delivered to the required standards, providingregular support, advice and casework supervision meetings and regularly reviewing service userssupport and integration plans. Ensuring the team work in alignment with casework support officer workplans and identify and implement training and development to meet team needs.
Identifying and escalating risks, ensuing team adhere to policies, such as lone working procedures andsafeguarding requirements.
Resolving intricate and contentious casework issues and escalating to Team Manager as appropriate.
Advising and assisting CWSOs in dealing with the variety of resettlement and integration needs ofservice users to support the delivery of resettlement and dispersal programmes in Wiltshire, workingtowards integration and independence of the service user.
Overseeing the work of the CWSOs in assessing individual and family needs and advising regardingmove-on options.
Leading on information sharing with authorities on transfer relocations into and out of the county, asdirected by the Team Manager.
Co-ordinating and managing the volunteer network and ensure all supervision, safeguarding and trainingrequirements are met.
Collaborating with the Team Manager to identify areas for service improvement, team capacity anddeveloping ways of working.
Maintain a good working knowledge of current issues, statutory council services, voluntary andcommunity services and national relevant support agencies to ensure service users are signpostedappropriately.
Deputising for the Team Manager when necessary.
Specific requirements for this post:
Some out of hours working (specifically during arrivals of new refugee families, emergencies ortraining)
Travel to provide casework support across the county.
Use of (council provided) technology to provide virtual casework support.
Person Specification
Qualifications
* Experience of line management, including the ability to diffuse conflicts, have difficult conversations,
* implement unpopular decisions and develop a strong cohesive team
* Education to QCF 6 / degree level or can demonstrate equivalent relevant and appropriate knowledge,
* skills and / or experience.
* Good understanding of local or central government or similar quasi-government body
* Good understanding of social care legislation and the wider context of government policy
* Good understanding of a range of public and voluntary and community services and the experience of
* new arrivals in the UK
* Ability to communicate effectively with people in a variety of ways and levels.
* Ability to work using own initiative, planning and prioritising workload.
* Experience of working both independently and in a team-oriented collaborative environment.
* Ability to quickly understand requirements, manage expectations appropriately and deliver outcomes.
* Flexible and able to adapt easily to shifting priorities, demands and timelines.
* Experience of using Microsoft SharePoint and other council ICT systems
* Ability to compile, analyse and report on data
* The ability to build effective relationships with all internal and external stakeholders and to manage and
* maintain relations with delivery partners.
* The ability to deal with people at all levels confidently, sensitively and diplomatically.
* Experience of working with the public in a customer facing role
* Support development and delivery of team plans.
* Experience of working with displaced people in a supportive role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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