Permanent Leeds Posted 7 hours ago
Are you an experienced Customer Service Team Leader currently seeking an exciting new permanent job? Would you like to work within a multi award-winning company who offer an outstanding working environment, great team culture and an incredibly generous benefits package? Is Leeds, West Yorkshire convenient for you? If so, this could be the perfect job for you!
Your duties as Customer Service Team Leader will include:
1. Acting as the first point of escalation for complex customer queries, complaints, or service issues
2. Providing day-to-day support and guidance to Customer Service Advisors, ensuring adherence to service standards
3. Monitoring customer interactions to ensure quality, compliance, and a consistently high level of service
4. Collaborating with cross-functional teams to resolve customer concerns and improve service delivery
5. Assisting in the training and onboarding of new customer service team members
6. Identifying process inefficiencies and provide actionable feedback for continuous improvement
7. Analysing service data and customer feedback to generate insights and contribute to performance reports
8. Leading by example in handling customer inquiries with professionalism, empathy, and efficiency
9. Supporting the Customer Service Manager with scheduling, workload distribution, and KPI tracking.
You will have:
10. Proven experience in a customer service or advisory role, at senior or team lead capacity
11. Strong interpersonal and communication skills, both verbal and written
12. Demonstrated ability to manage and resolve escalated customer concerns effectively
13. Proficiency in using CRM systems and customer support tools
14. Excellent organisational and time-management abilities
15. A proactive approach to problem-solving and continuous improvement
16. Leadership qualities – passionate about your team’s development and wellbeing, supporting through regular feedback, coaching and check-ins
In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.
In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
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Job Features
Job CategoryCustomer Service Job LevelFull-timeLocationLeeds, West Yorkshire Job CodeEP6395 Salary£28,000 pa
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