Our client is seeking an experienced and commercially minded Plumbing & Heating Manager to lead and develop the plumbing and heating department within their busy builder’s merchant. This is a key management role responsible for driving sales, managing stock, leading the team and delivering excellent customer service to trade and retail customers.
The successful candidate will have strong product knowledge, proven leadership skills and a hands-on approach to managing a profitable department.
Key Responsibilities
Manage the day-to-day operation of the Plumbing & Heating department
Drive sales, margin and growth in line with company targets
Build and maintain strong relationships with trade customers, contractors and suppliers
Provide expert product advice on plumbing and heating systems and components
Control stock levels, ordering, merchandising and stock accuracy
Ensure pricing, promotions and displays are accurate and effective
Handle customer enquiries, quotations and order progression
Monitor KPIs, sales performance and departmental budgets
Ensure compliance with health & safety, company policies and procedures
Work closely with branch management and other departments to support overall branch performance
Skills & Experience Required
Proven experience in plumbing & heating within a builders merchant or plumbing merchant environment
Strong knowledge of plumbing and heating products
Commercial awareness with the ability to drive sales and margin
Excellent customer service and communication skills
Ability to lead by example in a fast-paced, trade-focused environment
Salary up to £40,000