Customer Service Advisor - Contact Centre Location: Sutton Civic Offices (Office-based during training, hybrid once up to speed) Contract: 6 Months Rate: £18 per hour (via umbrella) - rate is non-negotiable ️ Start: ASAP Interview: Face-to-face at Sutton Civic Offices Sutton Council is seeking a Customer Service Advisor to join our Customer Experience Contact Centre on a minimum 6-month contract. This is an exciting opportunity to support residents across a wide range of council services. We are looking for confident, proactive individuals with a strong commitment to excellent customer service. Key Responsibilities: Handle inbound enquiries via phone and email relating to local authority services such as Waste Services, Homelessness, and Highways Deliver exceptional customer service to residents, managing complex and sensitive enquiries with professionalism Use contact centre systems and administrative tools to process and log information accurately Resolve enquiries or escalate where necessary, ensuring residents receive timely and effective responses Work collaboratively with internal service teams to support service delivery Essential Skills & Experience: Proven experience in a customer service or contact centre environment Excellent verbal and written communication skills, including digital channels Confident using contact centre technology and CRM systems Strong administrative skills and attention to detail Able to manage a varied workload and prioritise effectively under pressure Committed to delivering a professional, empathetic, and solution-focused service Desirable: Previous experience in a local authority or public sector environment Knowledge of the Sutton area and local services