Job Description
What you'll do
The role of a Customer Service Consultant is to provide outstanding service, educate customers on our digital platforms, and promote financial inclusion. You will raise fraud awareness and support vulnerable customers, ensuring they receive the appropriate assistance.
We seek passionate individuals who are committed to delivering excellent customer experiences, with a helpful personality. Prior customer service experience is beneficial but not essential; we value conversational skills and a genuine passion for helping customers.
At HSBC, we invest in coaching and development, offering access to learning platforms and career growth opportunities.
Responsibilities include:
* Being the first point of contact for customers in our branch, owning their needs, and providing exceptional service.
* Educating customers about HSBC digital services and fraud awareness.
* Identifying vulnerable customers and supporting them appropriately.
* Assisting customers with complex banking needs to ensure they feel supported.
Success factors:
* Excellent communication skills, empathy, and the ability to build strong connections.
* Ownership of customer inquiries from start to resolution, delivering personalized, friendly, and efficient service.
* Resilience in a dynamic environment.
Work schedule:
Full-time, 35 hours/week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). Support for other branches within reasonable distance may be required, with expenses reimbursed.
Training:
Full in-branch training over 9 days across 3 weeks. Attendance at the entire training is mandatory, with no holidays during this period.
Compensation and benefits:
Starting salary of £26,000 for 35 hours/week, plus a performance bonus, holiday entitlement of over six weeks, employee discounts, life assurance, flexible benefits, and share schemes.
We are committed to diversity and inclusion, welcoming candidates of all backgrounds and providing accommodations during recruitment if needed.
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