Resident Liaison Officer required to join the team of a large Regeneration contractor to work across the Yorkshire region including areas such as Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York, and Scarborough.
The duration of the contract is for 4 weeks work but could be extended with the chance of going permanent with this company.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes
* To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
* Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
* To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
* Personnel must be professional and of the highest standard
* Provide an efficient, courteous and professional service to all telephone callers
* Ensure written correspondence to residents is generated and distributed in line with the programme of works
* Carry out choice events, consultation events and individual consultations with residents regarding future work
* Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
* Manage the Resident's complaints procedures as a point of escalation.
Essential
Driving Licence, own transport, previous experience/similar job role
Benefits
* £14-£14.50 PAYE inclusive of holiday pay
* Monday to Friday, 8am - 4pm - 37.5 Hours Per Week
* Street Parking
* Mileage Paid
To Apply
Please apply via CV or call Aran/Danielle a call on 07753 497508 for further details or to apply!
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