Client Services Manager
We are seeking a Client Services Manager to join our client, a leader in providing tailored healthcare solutions.
The Client Services Manager will ensure clients receive a proactive, best-in-class service while meeting all operational SLAs and contractual obligations. This role is accountable for recruitment delivery, team leadership, and stakeholder management, ensuring the account is run efficiently and effectively.
A key focus will be building trusted relationships, uncovering growth opportunities, and proactively networking within the client's business to expand the partnership. The ideal candidate will have a strong knack for relationship-building, proactive engagement, and influencing stakeholders at all levels.
Key Responsibilities
Operational Delivery
* Lead the delivery of recruitment services, ensuring SLAs, KPIs, and client expectations are consistently achieved.
* Actively contribute to strategic initiatives to improve recruitment outcomes.
* Monitor budgets, staffing levels, and costs to ensure the account is serviced effectively and profitably.
* Support the Account Director in delivering account development strategies, including retention and scope expansion.
* Oversee forecasting and support budget planning and P&L tracking.
* Manage and optimise PSL/vendor relationships, including supplier rationalisation and commercial negotiations.
Stakeholder Relationship Management
* Develop and maintain strong relationships with key client stakeholders, including senior management.
* Lead conversations around resource planning, delivery, and workforce initiatives.
* Conduct regular client review meetings, providing insight on outcomes, cost savings, and sourcing innovations.
* Identify and pursue opportunities to expand services, geographies, or business areas within the client account.
* Introduce and embed new service offerings where appropriate.
Requirements
* Proven experience managing recruitment solutions within an RPO or MSP environment (360-agency candidates with strong client management experience will also be considered).
* Strong problem-solving skills, accountability, and resilience in managing complex client demands.
* Track record of achieving against SLA/KPI targets in client-facing roles.
* Experience influencing and managing senior stakeholders.
* Commercial acumen, with the ability to manage budgets, track costs, and contribute to profitability.
* Excellent communication, relationship-building, and influencing skills.
* Commitment to service excellence and continuous improvement.
* Experience managing or contributing to P&L ownership is desirable
* Previous experience expanding new service lines is desirable
Location
This role requires
t
hree days per week in the Woking or Chessington office.