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Customer Service Representative
Apply locations UK - Gloucester - Southgate House time type Full time posted on Posted 30+ Days Ago job requisition id JR101459
Purpose:
To deliver results within a fast paced Sales & Service team. You will be responsible for achieving new business sales and retention of current business through binding cover for their desired product on a non-advised basis.
Working on a blend of incoming and outgoing contacts, you will deliver great customer experiences and be used to delivering consistently strong performance against target .
Key Accountabilities:
* To undertake incoming and outbound call activity on allocated products to meet and/ or exceed daily targets
* To deliver on conversion metrics defined for both inbound and outbound calls
* Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards
* Utilise communication and negotiation techniques and skills to clearly explain the features and benefits of our products, ensuring that every customer receives world class customer service
* Maintain accurate and detailed records of all customer contact to ensure that all policy documentation is distributed to clients in accordance with business procedures
* To acquire, maintain and record an accurate level of appropriate product and regulatory knowledge and skill as is appropriate for the role.
* To ensure that all statutory and company regulations are followed to protect clients, colleagues and the business interests of the company.
* Adhere to the contents of the Operating Procedure Manual and Business Unit Supplemental Operating Procedure Manual at all times
* Ensure the Thistle TCF principals are fully understood and applied across all customers
* Monitor attainment of targets as outlined on performance appraisal and during 121 sessions with manager
* Carry out any additional duties as agreed with your Line Manager
Why Join Us?
* Competitive salary and benefits package
* Flexible working and holiday options
* Pension, enhanced parental leave, and life insurance
* Discounts on technology, travel, and leisure
* Learning and development opportunities
* Volunteering and charity support days
Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.
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About Us
We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.
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