Job Purpose
To act as front-of-house when receiving visitors to the site, call handling (greeting, responding directly to queries, message taking for colleagues, forwarding calls, logging transport requests) and email management, petty cash management, filing and scanning of documents.
Dimensions
Staff: N/A
Financial: Petty cash
Other: Navision ERP, Quality Management System
Principle responsibilities
Attend to the receptionist desk and carry out the following activities:
Communications:
Receive and forward incoming phone calls to relevant employees, and taking messages when necessary
Receive, forward or respond to incoming emails
Distribute postal mail and small packages
Make announcements over the shop floor tannoy as requested, including fire alarm warnings
Meet, greet and direct visitors to sign-ins and receiving colleagues
Issue customer satisfaction emails and receive responses
Business Management
Receiving, scanning and filing completed job cards, proof-of-delivery and any other associated documents
Manage the petty cash, including cash movement and balance reporting to Head Office
Receive and log customer transport requests on the company ERP
Check the payment status of customers on hold prior to deliveries
Control the car park barrier to permit vehicle entry
Roll call for site evacuation
Carry out all activities with reference to company operating procedures, data sheets, company MVV, group and site annual targets
Follow company health and safety procedures
5S and housekeeping activities within the working area
Additional duties
End of day: lock up reception door and shutters
Updating job procedures, instructions
Limited stationary management
Any other duties as requested by company managers
Policies and procedures
To abide by Company Employment, Quality, Health & Safety, Environmental and anti-corruption policies as identified in Company Handbook and supplementary policy documents
Context
Operating environment
Production environment with fluctuating temperatures
Framework and boundaries
Business management systems (AS9100, ISO9001) and accreditations (Nadcap, customer-specific), legislation (REACH, COSHH, company law)
Organisation
This is a site-specific role. No travel around the UK is anticipated.
Relationships
Subordinate(s)
N/A
Superior(s)
Department Managers, Site Director
Contacts within Cambridge
Department Managers, Department Supervisors, Purchasing, Quality, Maintenance, Transport, Sales
Contacts outside Cambridge
Head Office Accounts, other Site Receptionists
Knowledge, experience, person specification
Required: High school education or equivalent qualifications/experience; Maths & English GCSE grade C or above preferred.
Required: Accurate typing
Required: General IT literacy (emails, pdfs, Word documents, Excel spreadsheets)
Please apply with your up to date CV!
We endeavour to reply to every candidate, every time but if you havent heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions
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