Job Description
Automotive Service Administrator
Hounslow (LHR)
£30,000 – £32,000 DOE
Full-Time | Permanent | Office-Based
We are recruiting for two key positions within our busy and professional Admin Department in Hounslow:
Automotive Service Administrator
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Automotive Service Planner / Service Administrator
These are excellent opportunities for experienced administrators to join a structured, fast-paced motor operation supporting fleet servicing, vehicle compliance, and customer service delivery.
Automotive experience is highly advantageous; however, candidates with strong administration experience in a process-driven environment will also be considered.
Role 1: Automotive Service Administrator
Hours: Monday – Friday | 09:00 – 17:30
Key Responsibilities:
Acting as first point of contact for drivers, customers, and visitors
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Coordinating vehicle collections and returns
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Raising, updating, and closing job cards
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Inputting job details accurately onto internal systems
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Supporting the service team with telephone enquiries
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Completing invoicing and ensuring documentation accuracy
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Conducting internal paperwork checks and audits
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Providing administrative support to the Operations team
Role 2: Automotive Service Planner / Service Administrator
Hours:
Monday – Friday | 09:00 – 18:00
Alternate Saturdays | 07:00 – 13:00 (paid overtime at time and a quarter)
Key Responsibilities:
Producing and managing vehicle service plans
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Scheduling servicing and maintenance up to three weeks in advance
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Booking MOTs and scheduling tachograph calibrations
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Monitoring service compliance and running KPI reports
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Maintaining accurate vehicle and service records
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Managing warranty and contract service jobs
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Ensuring job cards progress efficiently for timely invoicing
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Providing Service Reception cover when required
About You
We are looking for candidates who demonstrate:
Strong administrative experience (essential)
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High attention to detail and strong organisational skills
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Ability to manage multiple priorities in a fast-paced environment
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Confident and professional communication skills
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Good IT literacy and experience using internal systems
Automotive or motor trade experience is highly advantageous, particularly experience within a Service Department, Workshop, Fleet, or similar vehicle-based environment.
Candidates from structured, compliance-driven industries (e.g. transport, logistics, engineering, maintenance, property, or healthcare administration) will also be considered.
What’s On Offer
Competitive salary (£30,000 – £32,000 DOE)
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Paid overtime (Planner role)
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Company pension
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On-site parking
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Stable, full-time positions within a well-established motor operation
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Supportive team environment
If you are an organised and proactive administrator looking to join a professional automotive environment in Hounslow, we would like to hear from you.
Apply now to be part of a growing Service team