Technical Support Consultant
Leeds OR London
£35k
We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds OR London office to all our users across the global business.
Essential Skills:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Responsibilities will include:
Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
Support of the IT environment, including servers, systems, networks, and other devices
To assist on various projects and upgrades to meet company goals
Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
Monitor daily backups, manage asset database, and control software register
Build positive working relationships with the business
Core Technical Experience:
All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
Hands-on experience of LAN, WAN and VPN, troubleshooting and support
Proven track record of working in a support environment supporting multiple users across multiple locations
Supporting and troubleshooting Office 365 products (MS Teams, One Drive,SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
Ability to support a wide range of desktop applications
Deploying image / software through Intune/SCCM
Experience of ITIL based call management system, e.g., FreshService