Join us as a IT Improvement Manager at Bettys and Taylors Group - Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. This is a unique opportunity to be at the heart of a transformative project, working with a passionate and collaborative team of over 40 people in group IT. This pivotal role will lead continuous improvement initiatives across IT teams, enhancing efficiency, effectiveness, and service quality to support business goals and strategic priorities. If you thrive in dynamic environments and want to make a meaningful impact, we’d love to hear from you. The role will offer hybrid working based from Harrogate (HG2 7DL). Please note that this position is not suitable for fully remote applicants, as regular on-site collaboration in Harrogate is essential. As IT Improvement Manager, you will be responsible for: Developing and leading a Continuous Improvement Strategy aligned with IT and business goals, fostering a culture of service excellence. Overseeing the full service delivery lifecycle, ensuring ITIL best practices and continuous improvement. Completing regular reviews with key customers, sharing insights and implementing improvements. Identifying and resolving recurring issues through data analysis, problem reviews, and corrective actions. Reviewing and refining the strategy with IT leadership, using industry insights to adapt and improve Defining and tracking KPIs, using performance data and feedback to drive enhancements. Managing budgets, controlling costs and optimising resource use. As IT Improvement Manager, you will have: Experience working as an IT Improvement Manager or similar role. A strong track record of implementing and governing effective processes. Strong communication and organizational skills. Experience managing budgets and completing financial reports. A passion to contribute to the continuous improvement of the business. What we offer you As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes. Great People, Great Culture We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive. Click here to learn more about life at Bettys & Taylors Group. To apply for this role you will be required to submit a CV and cover letter. If this sounds of interest please apply now or contact Rachel McCallum, Head of IT Service for more detail.