Position: OH Customer Services Specialist Location: Abingdon Reports to: Occupational Health Customer Services Supervisor Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer care specialist. This pattner provides Occupational Health services that support workplace health and safety. The OH Customer Services Specialist is a key role within their Toxicology team, responsible for delivering excellent customer service, managing bookings, and ensuring smooth clinic operations. Key Responsibilities • Respond to customer queries by phone and email, providing clear and professional support • Manage bookings for Occupational Health services and guide customers through the process • Set up and maintain clinic schedules and ensure appointments are accurate • Work with third-party providers to ensure clinics run smoothly • Communicate with internal teams, such as Clinical and Laboratory, to resolve queries • Follow standard procedures, prioritise tasks, and meet SLAs and KPIs • Carry out general administrative duties • Support team and business goals as needed Experience & Skills • Good written and verbal communication • Previous customer service experience (desirable) • Confident using Word, Excel, Outlook; Salesforce experience is a plus • Strong problem-solving and prioritisation skills • Customer-focused with attention t...