People Operations Team Leader
Permanent position, full time
Hybrid working available: 3 x days onsite
Location: Essex
Salary: circa £43,000k per annum
Are you a passionate people leader looking to make a meaningful impact in the housing industry? Our client is seeking a dynamic People Operations Team Leader to guide and develop a dedicated team, delivering a high‑quality, customer‑focused HR service across the organisation.
Key Responsibilities:
As the People Operations Team Leader, you will:
Lead, coach and develop a high‑performing People Operations team, ensuring efficient and timely handling of all people‑related queries.
Act as an escalation point and provide high‑quality second‑line HR advice and guidance to managers and colleagues.
Manage a caseload of employment and people queries while enabling and promoting manager and colleague self‑service.
Work collaboratively with the Payroll Operations Manager and payroll team to ensure accurate, compliant and timely pay changes.
Monitor team performance, KPIs and service delivery metrics, driving continuous improvement and an excellent employee experience.
Ensure compliance with HR policies, employment legislation, audit requirements and people risk controls (e.g. Right to Work, DBS).
Build strong, trusted relationships with business managers and People team colleagues to support effective people management. Candidate Requirements:
Demonstrable experience in a people/HR operations role ideally within the Public Sector or fast paced environment.
CIPD Level 5 or demonstrable equivalent practical experience in an HR or People Operations role.
Strong working knowledge of HR best practice and employment law.
Proven people leadership, supervision or mentoring experience with a focus on performance and development.
Excellent communication and interpersonal skills, with the confidence to advise and challenge constructively.
Ability to plan, prioritise and manage competing demands in a fast‑paced operational environment.
Proficient in the use of HR systems, databases and case or ticket management systems to drive efficiency and insight.
If you're ready to take the next step in your HR career and lead a dynamic team, we want to hear from you! Please submit your CV and a member of the team will be in touch.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you