Salary: £45,000 - 50,000 per year Requirements: Experience in a similar role Proven ability to lead and motivate IT teams / line management experience Degree in IT, Communications or related field Strong working knowledge of: Windows 11, Microsoft 365 & Azure, Exchange Online, SharePoint, Intune, Cloud storage systems, Backup technologies, CRM terminologies, Firewalls, routers & switches, Web design & graphic concepts Desirable: Microsoft Dynamics 365 Business Central experience Responsibilities: Define and deliver the IT operational roadmap in line with business goals Lead, develop and motivate the IT Assistant and Web Developer Own and deliver major IT projects including upgrades, migrations and enterprise system changes Ensure the stability, availability and scalability of IT systems and services Oversee cloud platforms, enterprise applications, data operations and hardware/software environments Manage relationships with IT suppliers, negotiating SLAs and ensuring performance Procure hardware, software and services in line with strategic needs Implement and maintain robust cybersecurity practices Ensure compliance with relevant standards and regulations including GDPR and ISO frameworks Maintain ownership of IT policies, conducting regular audits and vulnerability assessments Oversee incident management and ensure timely resolution Improve service delivery processes to enhance user experience Lead escalation processes and root cause analysis for major issues Develop and manage the IT operations budget Technologies: Azure Cloud CRM Hardware Microsoft 365 SharePoint Web Windows Office 365 Support Security More: We are a growing organization with multiple sites across the UK, a large customer base, and an active e-commerce operation. We are recruiting for an experienced Head of IT Operations to lead our IT function. This key leadership role offers a salary of up to £50,000 based on qualifications and experience, fully office-based hours from Monday to Friday, along with benefits including 20 days holiday plus Bank Holidays, regular social events, a discretionary monthly bonus scheme, a cycle to work scheme, birthday off, a pension scheme, and a healthcare cash plan. We thrive on improving service delivery and supporting business transformation and growth. last updated 10 week of 2026