Overview
F&B Manager - Holiday Park
Lancashire
Up to £45,000 Basic
Responsibilities
* Ensure the efficient and profitable operation of F&B and retail outlets, operating these departments within budgeted guidelines, tracking sales data and analysing profit margins to ensure that targets are met or exceeded.
* Ensure F&B/retail teams deliver consistently excellent levels of internal and external customer service.
* Recruit, train, and performance manage to ensure a high-performing hospitality team.
* Act as manager on duty when on shift.
* Prepare cost-effective rotas, in line with company timescales, budgets, targets and customer demand.
* Monitor the quality of customer service to ensure that all staff members are providing a consistently excellent service to guests.
* Ensure that consistently high food preparation and food hygiene standards are met by all team members.
* Provide cover in the kitchen and/or on the bar, when necessary.
* Creating/design menus for each food outlet to maximise demand and reflect seasonal offerings, local produce, and popular dishes. Menus should be continuously reviewed and adapted to make necessary improvements, with particular focus on themed events, specials, seasonality and regionality.
* Delivery of an entertainment programme to deliver compelling reasons for our owners and guests to visit our venues and maximise retail opportunities provided during such events.
* Setting sales prices and calculating theoretical margins in line with and to achieve required objectives.
* Liaison with suppliers to ensure that the best prices are obtained and appropriate stock levels are maintained.
* Managing stock controls across the parks. Ensure processes are documented and trained, manage the stock takers and ensuring results are followed up and action taken to address issues raised.
* Responsibility for cellar security, line checks, float checks and cash management procedures including safe access.
* Monitor KPIs and implement continuous improvements to enhance guest satisfaction.
* Communicate regularly with department managers/supervisors and conduct effective staff briefings.
* Deal with all customer feedback effectively, ensuring that any issues or complaints are dealt with promptly and appropriately, informing long-term improvements into our products and services.
* Work closely with our Marketing team to develop pre-planned promotions, POS and specific campaigns to increase sales to both existing and new customers. Communicate all F&B/retail marketing activity to team members to improve service and maximise spend.
* Ensure compliance with all relevant statutory and food and beverage legislation both for yourself and your team, relating in particular to health & safety, COSHH, food hygiene, fire and emergency procedures.
* At all times you will conduct yourself professionally and in line with the company's values.
* Undertake any other duties as required by the Company Directors.
* If you feel this is the role for you, apply now.
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