A Customer Service Coordinator role has opened working for a leading facilities management company. The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service.
Client Details
The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment.
Description
* Responding promptly and professionally to customer enquiries
* Resolving customer complaints in a timely and satisfactory manner
* Coordinating with other departments to resolve customer issues
* Maintaining customer records by updating account information
* Keeping track of customer interactions and transactions
* Providing feedback on the efficiency of the customer service process
* Preparing reports on customer interactions and satisfaction
* Contributing to team effort by accomplishing related results as needed
Profile
A successful Customer Service Coordinator should have:
1. Strong communication skills with a customer-focused approach
2. Proficiency in using customer relationship management software
3. A knack for problem-solving and the ability to handle difficult situations
4. Excellent organisation and multitaski...