Job Summary
Please note: This vacancy is being advertised by One Wight Health Ltd - GP Federation, on behalf of Cowes Medical Centre.
Cowes Medical Centre will be the employer for this post.
Hours: 27.5 hours per week on a 2 week alternating shift pattern(AM Shift: 7.45am - 1.15PM)(PM Shift: 1.00PM - 6.30PM) .
Salary: National Living Wage with increase following end of probationary period.
Holidays: 25 days (pro rata) + bank holidays
This is a good opportunity to join a team that quietly makes a real difference in their community. As the first point of contact for our patients youll play a vital role in shaping the patient experience, supporting clinical staff, and enabling the smooth running of the practice. This is a chance to work in a caring environment where your contribution truly matters. We are looking for someone who is calm, methodical, and with excellent communication skills to join our fabulous reception (patient adviser) team. The role can be very demanding at times so we are looking for someone who is also resilient. Experience of general practice or NHS work is highly desirable, but not essential as training will be provided to a suitable candidate.
Main duties of the job
You will be the first point of contact for patients and visitors, be that over the phone or at the front desk. You will establish what they need and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. To do this you will develop practice specific knowledge, and a broad understanding of how general practice connects to secondary care, community care, social and voluntary sector services. You will undertake a variety of administrative duties utilising digital tools to assist in the smooth running of the practice, provide support to clinicians by contacting patients, booking appointments etc.
About Us
We are a multi-disciplinary team of GPs, ANPs, MHP, paramedics, nurses, GP (healthcare) assistants, pharmacist, social prescriber, dietitian, wellbeing coach, MSK practitioners, phlebotomists and administrative and cleaning staff who all work closely together to deliver excellent patient-centred care. Every team member is valued, and we encourage open communication, mutual respect and shared learning.
We provide care to just over 15,500 patients from a modern, purpose-built building with free parking, disabled access and an attached (independent) pharmacy on-site. The work environment is fast-paced, where change and continuous improvement is the norm. Our next exciting change is that we will merge with Newport Health Centre. This merger will bring together two well-established practices into a single, stronger organisation better positioned to meet the challenges we all face. We believe this step will strengthen our ability to deliver high quality, sustainable care for our patients and supportive working environments for our teams.
We value homemade cake, teamwork, innovation, and continuous improvement in a supportive atmosphere. Joining us means being part of a practice that makes a real difference in the health and wellbeing of our community.
Details
Date posted
11 February 2026
Pay scheme
Other
Salary
£10 to £12.21 an hour i.e. Living Wage - increase following probation period
Contract
Permanent
Working pattern
Part-time
Reference number
E0049-CM-0226
Job locations
Cowes Medical Centre
200 Newport Road
Cowes
Isle Of Wight
PO31 7ER
Job Description
Job responsibilities
For full job description and person specification please see supporting document.
Greet Patients/Temporary Residents, establish what they need, and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way - demonstrate a broad understanding of how General Practice connects to Secondary Care, social and voluntary sector services.
Project a positive and helpful image to Patients and other visitors, either in person or via the telephone.
Be mindful of Patient information confidentiality and privacy.
Provide the initial information on services to Patients and refer on for more in-depth advice as appropriate.
Use tasks and the Instant Message system to forward work or alert colleagues to urgent items.
Be mindful of any health and safety hazards that might impact Patients and visitors in the foyer or waiting room area and take action or report this as appropriate.
Identify when there is a need for urgent action, or for a step-up in care and alert the relevant professional(s).
Use your training and judgment to ensure that Patients who need urgent support, or you suspect may be vulnerable, are supported quickly by a clinician.
Confirm contact details, home address and some basic QOF information with Patients.
Provide an effective handover to colleagues.
Work as a team to ensure team tasks and are completed in a timely way.
Provide general day to day support to our clinicians and Practice management.
Actively participate in Practice Training which may mean you need to attend a training session outside of your normal working hours.
Job description
Job responsibilities
For full job description and person specification please see supporting document.
Greet Patients/Temporary Residents, establish what they need, and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way - demonstrate a broad understanding of how General Practice connects to Secondary Care, social and voluntary sector services.
Project a positive and helpful image to Patients and other visitors, either in person or via the telephone.
Be mindful of Patient information confidentiality and privacy.
Provide the initial information on services to Patients and refer on for more in-depth advice as appropriate.
Use tasks and the Instant Message system to forward work or alert colleagues to urgent items.
Be mindful of any health and safety hazards that might impact Patients and visitors in the foyer or waiting room area and take action or report this as appropriate.
Identify when there is a need for urgent action, or for a step-up in care and alert the relevant professional(s).
Use your training and judgment to ensure that Patients who need urgent support, or you suspect may be vulnerable, are supported quickly by a clinician.
Confirm contact details, home address and some basic QOF information with Patients.
Provide an effective handover to colleagues.
Work as a team to ensure team tasks and are completed in a timely way.
Provide general day to day support to our clinicians and Practice management.
Actively participate in Practice Training which may mean you need to attend a training session outside of your normal working hours.
Person Specification
Essential
Other requirements
Ability to on occasion manage difficult or confrontational conversations.
Ability to deal with matters in a confidential manner.
Willingness to work additional hours to cover the holiday, sick leave of other staff.
Experience
Essential
2 years+ experience in a customer service role.
Good IT skills, able to use Microsoft office & learn how to use new applications.
Desirable
Previous experience within Primary Care.
Previous knowledge of SystmOne.
Qualifications
Essential
Minimum of English & Maths GCSE C or equivalent.
Desirable
Evidence of Medical Terminology training.
Pharmacy Services or equivalent NVQ2 or 3 qualification.
Essential
Skills and Abilities
Excellent communication skills.
Problem solving skills.
Ability to work without direct supervision.
Ability to manage time and workload.
Manage multiple tasks and conflicting demands with good attention to detail.
Ability to work under pressure & maintain a professional / effective approach.
Ability to work as part of an integrated multi-skilled team.
Desirable
Flexible approach to duties and working arrangements.
Able to pick up what is happening around you and be able to show a
proactive approach to delivering excellent Patient care.
Person Specification
Essential
Excellent communication skills.
Problem solving skills.
Ability to work without direct supervision.
Ability to manage time and workload.
Manage multiple tasks and conflicting demands with good attention to detail.
Ability to work under pressure & maintain a professional / effective approach.
Ability to work as part of an integrated multi-skilled team.
Desirable
Flexible approach to duties and working arrangements.
Able to pick up what is happening around you and be able to show a
proactive approach to delivering excellent Patient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
One Wight Health Ltd
Address
Cowes Medical Centre
200 Newport Road
Cowes
Isle Of Wight
PO31 7ER
Employer's website
(Opens in a new tab)
Employer details
Employer name
One Wight Health Ltd
Address
Cowes Medical Centre
200 Newport Road
Cowes
Isle Of Wight
PO31 7ER
Employer's website
(Opens in a new tab)
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