Job Description
About the Company
Sega Amusements International is a global leader in the design, manufacture, and supply of arcade games and amusement solutions. Known for innovation, reliability, and service excellence, Sega partners with leisure and FEC operators across the UK and internationally.
The Role
We are seeking an experienced Regional Account Manager to manage and develop customer relationships across the South of the UK.
This is a highly autonomous, field-based role involving extensive UK travel, with a strong emphasis on customer retention, service quality, and operational support. The successful candidate will work closely with engineering teams and act as a key point of contact for customers, ensuring service levels and contractual commitments are consistently met.
This is a service-led role, not a sales position.
Key Responsibilities
Account & Customer Management
* Manage a portfolio of customer accounts across the South UK region
* Build and maintain long-term customer relationships focused on retention and satisfaction
* Act as the primary point of contact for operational and service-related matters
* Handle customer issues professionally, using strong negotiation and conflict-resolution skills
Operational & Technical Support
1. Support Engineers with machine installatio...