Job Description Job Description Job Title: Technical & Compliance Manager Reporting To: Planning and Packing Manager & General Packhouse Manager Site: Kent Direct Reports: Quality Assurance Team Salary: Circa £35,000 Job Purpose Complete technical compliance tasks supporting the General Packhouse Manager. Lead the Quality Control team to ensure all products meet internal and customer standards. Monitor and improve production KPIs, focusing on efficiency and reducing packaging waste. Work with and deputise for the Planning and Packing Manager. Main Accountabilities Complete technical compliance checks on suppliers, customers, and growers. Manage external pest control contractors. Conduct internal audits according to schedule. Investigate customer complaints and product non-conformance issues (root cause analysis). Prepare and circulate monthly reports for: Quality Service Levels CCPM information Shelf-life analysis Organize yearly calibration arrangements. Prepare for management and compliance meetings. Carry out GMP and hygiene checks. Ensure all compliance, quality assessments, and traceability documentation meet industry standards. Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF). Monitor and improve production team efficiency through training, support, and feedback. Support the QA team and Line Leaders to reduce packaging waste. Collaborate closely with the Planning & Packing Manager to build an effective, high-performing team. Deputize for the Planning & Packing Manager when needed (covering production control, print room database, and customer specifications). Maintain excellent hygiene standards throughout the facility. Ensure all staff comply with company policies, procedures, and Health & Safety rules. Carry out any other reasonable duties as requested. Knowledge & Skills Required Positive “can-do” attitude with flexibility and initiative. Understanding of fresh produce or food manufacturing specifications. Experience in efficiency monitoring (LEAN qualification preferred). Previous experience in a production or manufacturing environment. Strong interpersonal, written, and verbal communication skills. Proficiency in Excel and strong organizational/time management skills. Ability to work effectively with cross-functional teams. Strong problem-solving skills. Up-to-date knowledge of company objectives, production strategies, and support activities. Level 2 Hygiene and Food Safety Awareness. Level 2 HACCP certification. Key Performance Indicators (KPIs) Continuous improvement in KPI results. All QA paperwork completed On Time In Full (OTIF). Zero rejections linked to quality or labeling errors. Intake issues identified and reported immediately.