Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Solihull, on a key account in the division, Jaguar Land Rover.
The opportunity to work on our largest key account within RIS is fantastic for someone looking to take the next step in their career within one of the largest recruitment companies on the planet, and play a vital role in the success of the account.
Key responsibilities
* People management across the site.
* Develop a long-lasting relationship with the client and extend the network within the client.
* In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc)
* Managing a large team of Account Specialists, as well as experience in high volume recruitment - in any industry
* Deliver regular business reviews to key stakeholders within client base, and feel comfortable leading meetings and presenting to high level stakeholders
* Understand the processes including payroll, billing and debt management
* Monitor and improve the invoicing and potential debt
* Identifying talent and creating opportunities for development.
* Demonstrating inspirational leadership and leading by example.
* Supporting team with day to day activities such as recruitment and selection and management of ER cases.
* Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
* Planning of the pipeline in line with the demand of the clients with the use of planning tools.
* Produce relevant and timely management information (MI) for each site.
* Conduct monthly 1-1s using great conversations to drive performance.
* Experience of managing a multiple client base and onsite locations is preferable but not essential
KPIs
* Client satisfaction: Contractual SLA Fulfilment (shift fulfilment, absence, attrition, invoice accuracy), pool capacity, recruitment plan, new starter fulfilment rates, client satisfaction survey.
* Turnover: Added value, operating lean process, talent satisfaction
* Team engagement: 1 to 1’s, coaching and development
* Compliance: Audits, Process Reviews, Database integrity, legislative requirements
* Cost savings: Track account specific
* Business Growth, generate new business opportunities within existing clients
Required experience
* End to end recruitment process across a variety of roles, at a number of sites and or clients
* Minimum 2 years experience in a similar role
* Proven experience managing a high volume staff workforce
* CV searching and matching job specifications with the desired candidates
* Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews
* Tailor and formulate recruitment plans, using a variety of approaches dependant labour market
* Use of a range of Microsoft/google packages including Excel/Sheets and Powerpoint/Slides.
* Proven people management experience including: Challenging conversations, showing empathy when required, Performance management & 1-1’s,
* Succession planning through people development and coaching
If you want to join one of the world's largest, leading recruitment organisations, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to your candidates and clients then please do get in touch today with Sam Badger from the Internal Talent Acquisition team!
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