About UsOxfordshire County Council's School Admissions and Transport Service plays a vital role in helping children and young people access education by delivering statutory school admissions and home‑to‑school transport services.Working in a high‑demand environment, the team manages applications for school places and transport across mainstream, SEND, alternative provision and in‑year movements.Through clear eligibility assessments, appeal casework and route safety reviews, the service ensures decisions are consistent, evidence‑based and aligned with national guidance and local policy.You'll join asupportive, solutions‑focused teamcommittedto delivering high‑quality outcomes for families and maintaining a reliable and effective service.About the RoleYou will be part of a dedicated team delivering Home to School Transport (HTST), School Admissions, and Free School Meals (FSM) services across Oxfordshire.The role plays an important part insupportingchildren and young people to access education through the accurate and timely administration of statutory services.The postholder will manage applications and assessments relating to mainstream and SEND transport, FSM entitlement, and associated appeals processes.This will involve interpreting and applying relevant legislation, statutory guidance, and local policies toindividualcases, ensuring decisions are consistent, well‑evidenced, and clearly communicated.Working closely with the TeamLeaderand Senior Officers, you willsupportday‑to‑day casework, data management, and the preparation of appeal documentation.You willrespondto enquiries from families, schools, and partner services, including matters that may be complex orsensitive, ensuring information is clear, accurate, and customer‑focused.The role also involves contributing to service improvement activity, maintaining accurate records, handling information securely in line with GDPR requirements, andsupportingthe Council's safeguarding responsibilities to promote the welfare of children and young people.About youYou are organised, methodical, and comfortable working with detailed information and statutory processes.You are able to interpret guidance and policy, apply it accurately toindividualcases, and explain decisions clearly to a range of audiences.You have strong communication skills and the confidence to deal professionally andsensitivelywith families, schools, and colleagues, including in situations that may be complex, challenging, or emotive.You are able to manage your own workload effectively, work to deadlines, and maintain accuracy while handling multiple tasks.You work well as part of a team,supportingcolleagues and senior officers and contributing positively to service delivery and improvement.Youunderstandthe importance ofconfidentiality, data protection, and secure handling of information, and you arecommittedto safeguarding and promoting the welfare of children and young people.Experience of working in an administrative or customer‑focused role, ideally within a public service environment, is desirable.You will also be willing to develop specialist knowledge in HTST, School Admissions, FSM, and associated appeals processes.Rewards and benefitsCulture of flexible workingTechnology tosupportagile working where role permitsup to 31 day's holiday p.a. plus bank holidaysOption to 'buy' additional holidayEmployee Assistance Programme including access to health and wellbeingsupportMembership of the Local Government contributory pension scheme, with an employer's contribution of up to19.9%Enhanced family friendly policiesLocal and national discounts for shopping and travelGreat learning and development opportunities tosupportyour ongoing developmentOurcommitmentto:Equality, Diversity and InclusionAt Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.Ourcommitmentto:Guaranteed Interview SchemesAs a DisabilityConfidentemployer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommittedto helping andsupportingthose transitioning from HM ArmedForcesto civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.Ourcommitmentto:SafeguardingOxfordshire County Council arecommittedto safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers tosharethiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.Ourcommitmentto:Flexible WorkingWe are open to discussions about flexible working, which can include flexi-time, full time and part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.Follow us on Social MediaStay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.If you encounter any issues with the application system, please contact: Teresa.Goodgame@oxfordshire.gov.uk