Responsibilities
* Provide consistently high levels of customer service to all Nuffield Health clients, achieving or exceeding the KPI's set.
* Manage the end-to-end customer journey, taking ownership and responsibility for each query.
* Communicate using appropriate channels to provide information, answer queries, share knowledge, keep colleagues informed of progress, and to respond to enquiries.
* Ensure accurate data capture, updating and maintaining IT systems.
* Adhere to data protection principles, as well as ensuring all information is treated sensitively and confidentially.
* Demonstrate superior administration skills to ensure every customer journey meets Nuffield Health's strict governance guidelines.
* Support Monthly payroll throughout the business, answering and resolving issues using varied systems.
Qualifications / Experience
* As a People Helpdesk Coordinator, you\'ll bring experience of call management and handling skills, the ability to provide a professional, courteous, sensitive, and empathetic approach and excellent customer service skills. You\'re commercially savvy and passionate about first class customer service. You enjoy working in a fast-paced environment and have a natural flair for building relationships with positive, proactive customer-focused attitude.
About the role
* Join us as our People Helpdesk Coordinator and play your part in our success. Our Support Centre in Epsom is the hub of our national operation, supplying services in Finance, IT, Procurement, Legal, Marketing and HR to make Nuffield Health the best organisation it can be - for our patients, our members and our people.
Benefits
* We want you to love coming to work, feeling healthy, happy and valued. That\'s why we\'ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
#J-18808-Ljbffr