Multi Trader
Bedford and the surrounding areas
£30,000 per annum
Permanent, Full Time
Responsive Repairs - 40 hours - worked between 8am and 8pm Monday to Saturday - rota basis. Voids - 40 hours worked 8am and 5pm Monday – Friday
Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing.
The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction.
Key Responsibilities
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Deliver a wide range of repair tasks to a high standard.
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Provide excellent customer service and ensure positive outcomes.
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Adhere to all SHEQ policies, procedures, and safe working practices.
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Maintain van stock and order materials responsibly.
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Communicate effectively with supervisors, colleagues, and customers.
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Attend training, toolbox talks, and appraisals.
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Ensure company property and equipment are well-maintained.
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Maximise first-time fix rates and productivity.
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Contribute to continuous improvement and team collaboration.
Key Performance Indicators (KPIs)
- Compliance with SHEQ standards and training requirements.
- High customer satisfaction scores and low complaint rates.
- First-time fix rate and productivity metrics.
- Quality of workmanship and post-inspection results.
- Efficient use of materials and van stock.
- Accurate and timely job reporting.
Person Specification
Essential
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Strong commitment to customer service excellence.
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Organised, self-motivated, and able to manage time effectively.
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Good communication and problem-solving skills.
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High attention to detail and quality.
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Basic IT literacy for using handheld devices and job systems.
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Broad trade and construction experience.
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Sound knowledge of health and safety practices.
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Experience working under time constraints.
Desirable
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Willingness to learn new construction skills and develop within the role.
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Experience working in occupied homes.
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Familiarity with NHF schedule of rates.
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Training in handling non-licensed asbestos.
Qualifications
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GCSEs or equivalent.
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NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills.
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Full clean driving licence.
Desirable Qualifications
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CSCS Card.
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First Aid Training.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible