Working hours
This role is available on part‑time, job‑share or full‑time basis.
Location
UK flexible/hybrid/home working.
Opportunity
Zurich is at an exciting point in its journey to embrace AI, and this role sits at the heart of driving our transformation.
You will join our Global Life team, working to enable colleagues across the Zurich Group to get the most from AI, focusing on Life, Health, and Bank Distribution. You will work on cutting‑edge AI solutions at scale, collaborate with our newly‑formed AI Lab, and mentor colleagues in best‑practice and the art‑of‑the‑possible.
We are looking for an innovative, visionary, hands‑on AI expert who possesses the passion and experience to take a leading role on AI and ML at Zurich. Using machine learning and GenAI applications you will help improve business outcomes and drive innovation.
The ideal candidate is someone who is proficient in using AI/ML to solve business problems, and is also passionate about people, enjoying mentoring and supporting colleagues to do the same. You will focus on development of AI and ML solutions, while proactively supporting colleagues in delivering for our global business.
Responsibilities
As AI development lead, your main responsibilities will involve:
* Support colleagues across Zurich Life, Health, and Bank Distribution in becoming confident and self‑sufficient with AI to develop value‑driving use‑cases.
* Lead in prototyping ML/AI solutions while working with colleagues to make these ready for production, leveraging cloud tools and MLOps workflows using CI/CD and automated testing.
* Stay on top of current developments in AI/ML and assess their relevance to Zurich, including the potential ethical impacts, and help the team to stay informed.
* Understand company challenges and how integrating AI capabilities can help create solutions. Work to solve business problems using ML/AI, in situations where the requirements may be ambiguous.
* Collaborate with colleagues to identify and prioritize key areas of our business where AI solutions can drive significant business benefit.
* Ensure high ethical standards are set and maintained when using ML/AI at Zurich.
* Provide technical guidance and inject advanced AI capabilities into projects in close collaboration with colleagues. Be a mentor to colleagues working on their own problems, proactively suggesting solutions.
* Translate technology to business users, to motivate and excite them to use and apply AI technology. Act as an advocate for AI/ML in the business, communicating our work to stakeholders and emphasizing its business value.
* Act as a thought‑leader on AI for Zurich and a point‑of‑contact for designing advanced AI/ML solutions, who colleagues will look to for support.
Qualifications
Your skills and experience will ideally include:
* Experience in applying leading AI methods to practical and comprehensive technology solutions. Will have worked on end‑to‑end AI solutions in a commercial environment which have gone into production, with a focus on leading the development part of the process and supporting colleagues.
* Proven expert and thought leader in the area of machine learning and AI. Comfortable working with various data types including big data, text data and documents (e.g. XML, JSON).
* Experience working with LLMs to deliver value in a commercial organisation, including how to manage and monitor LLM‑based applications to maximise performance.
* Experience working with Microsoft Power Platform and CoPilot Studio.
* Experience using Microsoft Azure cloud services and Python to prototype and deliver machine learning and AI solutions in a commercial environment, as part of an end‑to‑end solution, working within CI/CD and MLOps practices.
* Proficient in Python and modern software development practices within a team of developers e.g. use of Git.
* Passion for mentoring and supporting colleagues in AI/ML best‑practice.
* Exceptional communication skills, including the ability to articulate complex data & AI issues and to gain the support from internal and external and executive stakeholders.
* Strong analytical, structured and interdisciplinary way of thinking and working, including the ability to think creatively with data and being comfortable with complex and ambiguous problem‑solving.
* Comfortable working in a business environment where stakeholders will not have all of the answers, understanding the need to be practical and to deliver for the business.
* Ability to think proactively and ‘join the dots’ across a complex landscape to see the bigger picture.
* An understanding of the importance of team culture, and a demonstrable ability to act as a role model to maintain a culture of curiosity, support and honesty.
Nice to have
* Knowledge of SQL and R.
* Experience using Databricks and Spark with Python.
* Experience with AWS cloud services to deliver machine learning solutions.
* Experience in mentoring or teaching.
* Master’s degree or PhD in Physics, Mathematics, Data Science or Computer Science or related equivalent.
Benefits
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non‑contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
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