Overview
170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.
The Regional Operations Manager, assigned to one of Pinkerton's largest enterprise clients, will oversee the day-to-day operations of the Background Screening program within an assigned region. This position manages the quality of the program, monitors the performance of other background screening vendors, provides records checks, analyzes vendor performance indicators, and makes process improvement recommendations to the client. Additionally, the Manager develops the initial relationships with HR staffing, background screening vendors, integrates background screening vendor services, supports the training of recruitment staff, and provides an escalation path regarding background screening records issues.
Responsibilities
* Represent Pinkerton’s core values of integrity, vigilance, and excellence.
* Develop and implement operational standards across the region.
* Identify process improvements and integrate technology to create effective processes.
* Serve as the point of contact in support of clients’ ongoing projects.
* Address client and region questions and/or concerns quickly and effectively.
* Track regional program statistics and help forecast resource needs.
* Prepare and support delivery of presentations for new program implementations.
* Provide periodic status updates to inform reporting.
* Support the Global Background Screening program by collaborating, developing, and managing the tasks necessary to support the client.
* Deliver background screening standard operating procedures and ensure consistency across the region and consistent with all legal constraints.
* Support and deliver background screening program standardization and documentation efforts across the globe.
* Lead the development and maintenance of training for the background screening program.
* Support rollout and operations of any new client’s background screening initiatives.
* Supervise and guide all members of the background screening team including workload balance, performance feedback, and issue escalation.
* Set work hours and shift schedules in accordance with local employment law to ensure timely service response across the region.
* Ensure employees provide accurate timekeeping, expense reporting, and vacation requests.
* Partner with Regional Business Director/Account Manager regarding any human resources issues.
* All other duties, as assigned.
Qualifications
Bachelor’s degree preferred with at least three years of business and/or background screening management experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
* Able to carry out responsibilities with little or no supervision.
* Project management skills.
* Able to multi-task and organize workload for effective implementation.
* Client oriented and results driven.
* Able to interact effectively at all levels and across diverse cultures.
* Able to adapt as the external environment and organization evolves.
* Effective written and verbal communication skills.
* Serve as an effective team leader.
* Computer skills; Microsoft Office and operations-based technology platforms.
Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
* Regular computer usage.
* Occasional reaching and lifting of small objects and operating office equipment.
* Frequent sitting.
* Travel, as required.
Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
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