The purpose of this role is to lead the commercial performance of strategic public sector accounts, delivering exceptional service, strengthening existing customer relationships, and driving new business growth across the East Region.
Responsibilities
* Create, own and develop detailed strategic account plans in support of the company sales strategy and agreed business targets.
* Create, own and develop a stakeholder engagement plan to help create line of sight to the longer-term business strategy.
* Develop and manage a robust governance and engagement model that ensures public‑sector clients and internal teams are kept informed of on‑going actions.
* Develop and identify a process that can be measured by client‑agreed KPIs for quotations, responses and implementation requests.
* Ensure all contracts are kept updated to reflect changes.
* Lead formal bid processes when required for new opportunities.
* Act as an expert advocate for MLL solutions, products and services that enable innovative solutions to be developed to meet customer needs, present and future.
* Work closely and co‑operatively with internal teams (Solution Architects, Service Delivery Managers, Service Architects, Project Managers, Bid Managers, Desk Based Sales, commercial and financial teams) to provide outstanding proposals and ensure projects are delivered on time and on budget.
* Maintain accurate up‑to‑date records for all allocated clients and opportunities in the MLL Cherwell CRM system.
Qualifications
* Proven track record of high achievement in a target‑carrying role.
* Sound knowledge of account management processes and client engagement.
* Relationship manager with strong stakeholder skills, able to operate at all levels with resilience and adaptability.
* Public sector experience is desirable but not essential.
* Outstanding communication skills, both verbal and written.
* High standard of Excel skills and reporting capability.
* Team management skills, working with multiple stakeholders to achieve objectives.
* Coaching and mentoring employees in order to increase productivity and revenue.
* Resilient, driven, and able to lead cross‑functional teams.
* Telecoms/IT experience working with public sector customers.
Benefits
* Pension Scheme
* Life Assurance
* HealthCare Insurance
* Financial Wellbeing & Will Writing
* Wellbeing Support Programme (EAP)
* 25 days annual Leave + 8 Bank Holidays
* Social Engagement & Office Activities
* Proud Supporter of the Armed Forces Community
* Employer Recognition Scheme
* Real Living Wage Employer
* Work Placement & Apprenticeship Programmes
We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.
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