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Join to apply for the Venue Manager role at Puttshack UK
VENUE MANAGER
VENUE MANAGER
About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.
Our Vision - To be the universal answer to the question 'Where should we get together'
Our Mission - To create lasting memories for people of all generations through a shared, world class entertainment experience.
Our Purpose - To bring everyone into play.
Our Values
* Bring your 'A' game
* Lead the Way
* Own the Fun
* Care Deeply
The Role
The Venue Manager will be responsible and accountable for the smooth running of the Floor & Reception Operations. As Venue Manager you will also be responsible for helping to train & upskill other managers, and be a senior point of escalation. You will be on hand to support the Floor & Host associates and deal with any issues that arise, also being pro-active in motivating & leading the team to achieve excellent sales performance and maximise the venue's revenue & profitability.
Key Responsibilities
* You will have a good knowledge and understanding of all food and drink menus and an in depth knowledge of those for your department to ensure the best service for the guest.
* You will have a good knowledge of and understanding of the reception area and how the booking systems work.
* Ensure overall guest experience exceeds expectations and anticipate guests needs
* Greet guests with a warm manner
* Understand and follow food allergy procedure and special orders/restrictions
* Comply with all safety and sanitation guidelines and procedures.
* Get along with others and be a team player
* Successfully complete alcohol awareness training
* Follow all rules, policies, procedures and conditions of employment, including those outlined in the Associate Handbook.
* To prepare the floor for service following the established checklists for your role and as directed; making sure that everything is complete before service starts and inform Senior Manager if anything needs attention.
* Train new Associates to the company standards, including customer service and job duties
* Understand and follow food allergy procedure and special orders/restrictions
* To communicate with the Senior Manager regarding any problems or issues with equipment, stock or with guests.
* To serve food and drink, consistently achieving the established agreed standards of service.
* To observe the company's rules and procedures and carry out any reasonable request made by their manager, supervisor or the senior manager.
* To be aware of your responsibilities in respect of Health and Safety at work. To follow all procedures and report to management any hazardous situation or accident.
* To attend training sessions and team meetings as required and to be involved and contribute to these.
Essentials
* Able to work on a rota basis which consists of opening and closes as per the business requirements.
* Able to exceed our guests' expectations by delivering service in a professional and knowledgeable way.
* Calm, patient and polite when receiving guest feedback.
* Punctual, well presented, honest, reliable and trustworthy.
* Able to build good working relationships with colleagues.
* Good at working in a team.
* Able to lead by example with new colleagues.
* Confident in approaching guests.
Qualifications And Experience
* Previous management experience in F&B is required with a minimum of 1 year.
Offerings:
* Free golf & 50% discount on food for up to 6.
* New starter training & buddy support to set you up for success!
* Access to continuous development through a blended learning approach.
* Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
* Refer a friend – Up to £500 referral fee* (T&Cs apply)
* NPS bonus – Up to £1 per hour * (T&Cs apply)
* Free meal on shift
* Associate of the month awards
* Fun team socials, competitions and incentives!
* Enrolment to our communication community – PuttApp
* Wagestream membership - access 50% of your wages as you work, building pots and financial support.
If you're passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we'd love to hear from you
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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