Telecoms Support Engineer
Salary: £26,000 – £28,000
Location: Milton Keynes – Office-based, 5 days per week
About the Role
We are working with a well-established telecoms company in Milton Keynes seeking a Telecoms Support Engineer to join their team. You’ll be the first point of contact for incoming calls and queries, helping customers with internet and network-related issues.
This role is perfect for someone with existing IT/networking experience, but we’re also open to graduates eager to start a career in IT/Telecoms.
Key Responsibilities
Respond to customer queries via phone and email, diagnosing and resolving technical issues.
Provide support for networking, internet connectivity, and VoIP systems.
Configure and troubleshoot routers, switches, firewalls, and VPNs.
Escalate complex issues to senior engineers when required.
Essential Skills
Excellent verbal and written communication skills.
Solid understanding of networking concepts (LAN/WAN, VPNs).
Knowledge of SIP protocols.
Experience with routers, switches, and firewalls.
What’s on Offer
Salary up to £28,000, depending on experience.
25 days annual leave.
Company pension scheme.
Eye care scheme.
How to Apply
If you’re interested in joining a friendly and supportive telecoms team, apply today – we’ll be in touch shortly