1st Line Support Analyst Location: Reigate area – On-site Day Rate: Up to £150 per day (Inside IR35) Contract: 3 months Our client, a leading education organisation, is seeking a 1st Line Support Analyst to provide responsive, customer-focused IT support across a busy school environment. This role is ideal for someone who enjoys hands-on technical work and supporting users in a fast-paced setting. What you’ll do Act as the first point of contact for IT queries across the school Log, triage and resolve incidents and service requests Support end-user devices, peripherals, classroom technology and basic networking Set up accounts, reset passwords and manage access requests Escalate issues to 2nd Line/third-party teams where required You’ll work closely with teaching staff, students and wider IT colleagues to ensure a reliable and efficient technology experience across the site. What we’re looking for Experience in a 1st Line / Service Desk role Strong troubleshooting skills across Windows, O365 and hardware Confident supporting users face-to-face and over the phone Ability to manage and prioritise tickets effectively Clear, patient communication skills suited to an education environment The ideal candidate will be proactive, organised and comfortable working on-site in a busy school environment. Why join? Stable 3-month contract On-site role with supportive colleagues Opportunity to add valuable education-sector experience Varied workload with hands-on technical exposure