Join Levy and be part of something legendary! We create unforgettable food and hospitality experiences at some of the UK’s most iconic venues. With powerful partnerships at places like Wimbledon, Twickenham, and now NEC Birmingham, we’re on the lookout for a Head of Retail Franchise Operations to lead our franchise retail outlets to new heights of excellence and growth.
Our mission? To elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As we embark on this exciting long-term partnership, we need a dynamic leader to ensure operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
* Own full P&L responsibility for all branded retail units across NEC venues.
* Drive profitability through effective management of labour, margin, stock & waste, and pricing strategies.
* Manage key franchise partner relationships, ensuring brand compliance through audits and training.
* Lead, inspire, and grow a high-performing, multi-brand management team.
* Champion outstanding guest experiences that align with each franchise’s identity and Levy’s core values.
* Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
* Proven operational leadership in managing multi-site franchise retail or QSR with P&L accountability.
* Strong commercial acumen, skilled in driving profitability and managing budgets.
* Experience in managing franchise relationships, brand compliance, and audits.
* A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
* Confident communicator, comfortable influencing senior leaders and partners.
* Data-driven decision-maker with strong operational and compliance knowledge.
What You’ll Get in Return
* Competitive salary with bonus & company benefits
* 27 days holiday + bank holidays
* Company pension scheme
* Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
* Exclusive Benefits & Wellbeing site with discounts on Vodafone, Nuffield Health, Pure Gym memberships, travel, shopping, and more.
* Holiday purchase scheme
* Ongoing training & development through our career pathway programmes.
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
* Employee Assistance Programme
* Competitive family benefits including 2 days additional leave after returning from maternity leave and a day off for your baby's first birthday.
Why Levy?
* Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events.
* Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage.
* Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.