Service Architect
Overview - Service Architect
We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.
Responsibilities - Service Architect
* Lead the design of services for projects of varying complexity and value.
* Develop end-to-end service designs aligned to customer needs.
* Define SLAs, KPIs, pricing models, and underpinning contracts.
* Carry out impact assessments and design future operating models.
* Produce service documentation and operational support requirements.
* Identify and manage service-related risks, exclusions, and constraints.
* Specify early life support requirements and ensure smooth transitions.
* Contribute to process and tooling design and integration.
* Provide oversight and guidance to staff implementing service artefacts.
* Influence solution design to maximise service stability and efficiency.
Skills and Experience - Service Architect
* Strong knowledge of service management concepts and supply chains.
* Proven experience in operating model design for major IT systems.
* Ability to create clear, concise technical service documentation.
* Confident leading teams and engaging with senior stakeholders.
* Qualified in ITIL, ISO20000 or IT4IT (or equivalent).
Apply
To apply for the Service Architect 31646 role, please send your CV by pressing the apply button.