Join a leading independent technology and services provider as a Technician 3
Job Overview: Seeking an On‑Site Support Engineer to provide deskside support at the Stevenage site, handling incidents, requests, hardware repairs, and user assistance across Windows 10/11, Office, Teams, and mobile devices. The role involves working independently, maintaining documentation, and supporting Tech Bar services. SC clearance required, with willingness to obtain DV if needed.
* Location: Stevenage
* Contract: 23rd Feb'26 - 26th Feb'27
* Mandatory check: SC Clearance
* Pay Rates:
* Umbrella Rate: £25.77/hour (via a Hays approved umbrella company).
* PAYE Basic Rate: £19.85/hour
* Hours: 37.5 hours a week. Monday - Friday.
* Time: 8:00 AM - 4:30 PM
Key Responsibilities:
* On-Site Desktop Support Engineer
* 7.5-hour day to be worked according to local rota between 08.00 to 18.00
* Required to perform deskside support incident & Request work at the Stevenage site. Wintel environment and HP laptop and desktop hardware support.
* Excellent problem-solving skills & attention to detail
* Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users
* Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business
* Must be able to work alone and unsupervised, using initiative when necessary
* A continuous improvement mentality to see and call out areas to improve customer experience
* Contribute to the creation and maintenance of knowledge base articles and documentation for common issues.
* Previous experience on a Tech Bar/Walk-up Support service
* Experience in handling incidents and requests and updating ITSM tools with progress/resolution.
* Microsoft Windows technical support experience
* Good knowledge of Windows 10/11 and MS Office Suite
* Competent in using and supporting Microsoft Teams and Skype
* Able to support mobile technologies, Apple and Android
* Familiar with building, configuring, and troubleshooting desktops and laptops
* Perform hardware repairs on laptops and desktops
* Minimum of SC clearance and must be willing to go through DV clearance if required
Key Requirements:Candidates must be SC cleared and must be willing to go through DV clearance if required.
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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