Job Description
Blair West are supporting a leading ecom business to find an Operations Director.
This fast-growing FMCG e-commerce business has scaled to £50m+ turnover with a strong brand presence and ambitious growth plans.
The business is strengthening its senior leadership structure, and this newly created role will take ownership of all end-to-end operational functions including warehouse, fulfilment, logistics, and customer service.
The opportunity:
* Lead the development and delivery of the operations strategy, ensuring it aligns with commercial goals and supports rapid e-commerce growth.
* Drive high performance across warehousing, logistics, fulfilment, and customer service to ensure exceptional service quality and operational efficiency.
* Oversee warehouse operations including layout optimisation, automation, stock management, and OTIF performance delivery.
* Champion continuous improvement initiatives to reduce cost, increase productivity, and enhance operational quality.
* Own customer service operations, ensuring exceptional experiences across all digital channels.
* Build and maintain strong relationships with 3PLs, couriers, and logistics partners to improve reliability and delivery performance.
* Provide senior leadership insight, supporting strategic planning, budgeting, and business decision-making.
* Lead multi-disciplinary operational teams, shaping a culture of accountability, collaboration, and customer-centricity.
* Take ownership of the operations P&L, driving cost efficiencies and margin improvement.
* Support due diligence, integration, and investment planning as the business scales.
You’ll be the ideal candidate for this position if you have:
* Proven experience as an Operations Director or Senior Operations Leader within a fast-paced FMCG or e-commerce environment (circa £20m+ turnover).
* A strong track record in leading warehouse, fulfilment, logistics, and customer service teams.
* Demonstrable experience in scaling operations within a high-growth environment.
* A background in delivering process improvements, implementing automation, or introducing new systems.
The benefits included with this opportunity:
* Competitive package aligned with the seniority of the role.
* Opportunity to shape and scale operations in a high-growth consumer brand.
* Senior leadership influence with autonomy to drive change and innovation.
* Long-term career progression as the business continues its expansion.
Our commitment
Blair West is an equal-opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. If you require reasonable adjustments at any stage during their experience with us, please speak to their consultant.