Overview
Join the dynamic and forward-thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. Croydon Council is transforming housing services with significant investment and new service delivery approaches, including a regeneration programme. The Council is partnering with Adecco Public Sector to recruit a permanent Head of Housing Management.
Your New Role
As Head of Housing Management, you will report to the Director of Housing Management and lead the design and delivery of tenancy services across Croydon’s housing stock—covering anti-social behaviour, tenancy sustainment, and estate improvements—and drive resident satisfaction and service standards. This pivotal role sits within the wider Housing Directorate, where you will work collaboratively with internal and external partners, elected members, and community advocates. Your leadership will ensure services are compliant with regulatory and legal standards and aligned with Croydon’s values of fairness, transparency, and value for money.
What You'll Be Responsible For
* Leading and motivating dedicated housing management teams to deliver outstanding, resident-focused services.
* Setting strategic direction and leading service transformation across tenancy management, estate services and community engagement.
* Driving continuous improvement, innovation, and service performance using robust data and resident feedback to sharpen service delivery.
* Managing complex risks, resolving and learning from high-profile complaints, and responding to sensitive political and regulatory issues.
* Ensuring Croydon's housing services are inclusive, equitable, and meet the highest safeguarding and health and safety standards.
* Working in partnership with contractors, residents, elected members and external agencies to deliver service excellence.
* Supporting financial sustainability by managing budgets effectively and delivering value for money across your portfolio.
What We're Looking For
* A highly experienced and resilient leader with a strong track record of senior leadership within housing management in a complex public sector environment.
* Deep knowledge of housing legislation, tenancy law, regulatory compliance and policy.
* Proven experience in transformational leadership, service improvement and people development.
* The ability to think strategically and operate effectively in a politically sensitive, fast-paced environment.
* A passion for social impact and a commitment to involving residents in shaping the services they receive.
* Strong financial acumen, partnership working skills, and an inclusive leadership style.
* A degree-level qualification or equivalent experience in a relevant field.
* A clear understanding of safeguarding, health and safety, equality, and diversity in the context of housing services.
* Exceptional interpersonal, communication and stakeholder engagement skills.
What Croydon Offer
* An opportunity to shape housing services in one of London's largest boroughs.
* The chance to lead real, lasting change that improves lives and communities.
* A supportive leadership environment with strong corporate values and collaboration at its core.
* Access to flexible working, generous holiday allowance, and an excellent local government pension scheme.
Ready to lead the future of housing in Croydon? If you're passionate about delivering high-impact housing services and confident in your ability to lead through complexity and change, we want to hear from you. Apply today and be part of Croydon's housing transformation.
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