Elior Stadia - Bringing the Buzz to Matchdays & More
When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks - so fans can focus on the action while we handle the flavour.
The Hospitality Manager supports the General Manager in overseeing day-to-day hospitality operations, ensuring the delivery of exceptional service, operational excellence, and financial performance. This role is responsible for leading, motivating, and developing teams, maintaining compliance with health and safety standards, and supporting the growth and success of the business.
Key Responsibilities: Support the General Manager in planning, coordinating, and delivering matchday and non-matchday hospitality, retail, and catering operations.
Lead and guide site teams, providing coaching, training, and support to ensure high-quality service and operational excellence.
Assist in managing site performance, resolving operational issues, and implementing best practices.
Support financial management by monitoring budgets, controlling costs, and contributing to revenue growth.
Ensure compliance with COSHH, health & safety regulations, environmental policies, and company standards.
Support recruitment, development, and succession planning for site teams to build a high-performing workforce.
Maintain strong relationships with clients, stakeholders, and colleagues to ensure satisfaction and retention.
Contribute to innovation in service delivery, food presentation, and merchandising within operational budgets.
Provide accurate reporting and updates to the General Manager and relevant stakeholders.
Skills & Experience: Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Experience in hospitality, catering, or operational management in a high-pressure environment.
Excellent communication, interpersonal, and problem-solving abilities.
Ability to work collaboratively, make sound decisions, and take responsibility for results.
Strong customer focus with a commitment to delivering excellence and exceeding expectations.
Financial acumen and experience in budget management and cost control.
Core Values & Behaviours: Employee Recognition: Value and acknowledge the contribution of others.
Customer Loyalty: Build trust and loyalty through warm, genuine interactions.
Innovation: Continuously seek ways to improve processes and services.
Operational Excellence: Demonstrate a "can-do" attitude and commitment to achieving results.
Responsibility: Take personal accountability for adhering to Elior's standards and ways of working.
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
Leave for life's important moments - whether family, personal or unexpected.
Give back time - paid volunteering days for the causes you care about.
Room to grow - career development and learning opportunities for all stages of your career.
Wellbeing first - mental health support and wellbeing perks.
Financial security - pension schemes and life assurance.
Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
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